RECR 250 Chapter Notes - Chapter 5: Voicemail, Gallium Arsenide, Gust Co. Ltd.

• School: Chico State University
• Department: Recreation and Parks Management
• Course: RECR 250
• Professor: Morgan Geddie

Document Summary

Functions & dptmnts of a hotel: main function provide outstanding lodging exper, lrg hotels run by: Chief engineer/facility manager: (cid:862)bus. of details(cid:863) Could only be used w/special doc. papers. Role of the hotel gm: role: Provide owners w/reasonable return on investment: be visible in lobby/f&b outlets @ peak times, qual. to have: The executive committee: gm makes all maj. decisions affecting hotel, e(cid:454)e(cid:272)s (cid:272)o(cid:373)pile hotel"s o(cid:272)(cid:272)upa(cid:374)(cid:272)(cid:455) fore(cid:272)ast togeth. (cid:449)/all re(cid:448). Senior execs determ. charac. of prop. /decide on missions, goals, obj. of hotel. Rooms division: respons. for efficient/effective ldrshp & op. of all rooms division dptmnts, consists of following dptmnts: Front office: (cid:862)hu(cid:271)/(cid:374)er(cid:448)e (cid:272)e(cid:374)ter of hotel(cid:863) Comm: front office manger (fom): main duty to provide outstanding guest services to exceed guests needs. Verify group rooms to be picked up for next 30 days. Meet w/lead gsas (daily: guest ass. cross-trained in all aspects of greeting/rooming guests. Resos: 3 main functions of front office: