MGT-2010 Chapter Notes - Chapter 11: Alcoholism, Role Conflict, Employee Engagement
23 Apr 2018
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Leading: motivating, directing, and otherwise influencing people to work hard to achieve the organization"s goals. Personality: consists of the stable psychological traits and behavioral attributes that give a person his or her identity. Managers can use personality test, however they need to be cautious of the following: Proactive personality: someone who is more apt to take initiative and persevere to influence the environment. Emotional intelligence: understanding your emotions & the emotions of others. Emotional intelligence: the ability to monitor your and others" feelings and use this information to guide your thinking and actions. Perception: the process of interpreting and understanding one"s environment. Self-fulfilling prophecy: also known as the pygmalion effect, describes the phenomenon in which people"s expectations of themselves or others lead them to behave in ways that make those expectations come true. 11. 4: work-related attitudes & behaviors managers need to deal with.
