MGMT-205 Chapter Notes - Chapter 7: W. M. Keck Observatory
3 Mar 2020
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Mexicans & americans cracking the cultural code (chapter 7) Example: reception desk one receptionist after another starts helping the narrator check into a hotel, but each gets distracted and asks another receptionist to help the narrator. Time: you has no special priority just because you were there first recall time is a river, and you all are going in the same direction and will arrive at more or less the same time. Work together because that"s what [they] do , they are naturally group-oriented. Role of a manager in mexico: to ensure that each employee in the group acts with group harmony, like a choreographed performance rather than individuals doing their own work. Anglo-american relationships with management: blue-collar workers show respect but not deference to managers, workers often unafraid of confrontation but mandates are also ordered, not asked, white-collar workers negotiate with their bosses freely.
