COMD 4490 Chapter : Ch 1 Student To Professional
Document Summary
1 what is management-a process through efficient resources and people. If customers go down then effectiveness is going down. *injellitance -equal parts of incompetence and jealousy. (northcote parkinson) *diff between a poor performer and a good performer for a year, 2x the salary for the position. Equifinality when it comes to success, there"s many ways to accomplish it, many roads. Survivors syndrome- they feel guilty bc friends were cut but anxious bc it could happen to them. *anonymity- just a number, no one pays attention to. Managers given authority over subunits= status = interpersonal= information= decisions. The peter principle, getting promoted to their level of competence. This is the highest level of customer service. The first 2 merely prevent customer dissatisfaction and the last 2 create customer satisfaction. Grote, mff- tail light for fords, bought by ford (backwards vertical integration: gov policy- patents give you 7 yrs.
