MANGMT 3000 Chapter Notes - Chapter 2: Mary Parker Follett, Human Relations Movement, Total Quality Management
Document Summary
Two overarching perspectives about management: historical and contemporary. The historical perspective includes three viewpoints (classical, behavioral, and quantitative: classical- emphasis on ways to manage work more efficiently. Scientific- emphasized the scientific study of work methods to improve the productivity of individual workers. Administrative- concerned with managing the total organization: behavioral- emphasis on importance of understanding human behavior and motivating and encouraging employees toward achievement. Three branches- early behaviorists, human relations movement, and behavioral science approach. Early behaviorist- hugo munsterberg, mary parker follett, and. Human relations movement- proposed better human relations could increase worker productivity. Behavioral science- relies on scientific research for developing theory to provide practical management tools: quantitative- applies quantitative techniques to management. Management science- focuses on using mathematics to aid in problem solving and decision making. Operations management- focuses on managing the production and delivery of an organizations products or services more effectively. Quality control- strategy for minimizing errors by managing.
