MANGMT 3000 Chapter 2: Chapter 2
Document Summary
O each of us has a preferred learning style: a set of ways through which we like to learn by receiving, processing, and recalling new information. This approach is known as scientific management: emphasis on careful selection and training of workers and supervisory support. Motion study: one of the most enduring legacies of the scientific management approach. Emphasizes careful selection and training of workers and supervisory support. Privileged status: at the heart of these problems, was an approach he called bureaucracy: rational and efficient form of organization founded on logic, order, and legitimate authority. Table 2. 1: characteristics of an ideal bureaucracy. Clear division of labor: jobs well defined, workers become highly skilled at performing them. Clear hierarchy of authority: authority and responsibility are well defined, each position reports to a higher one. Formal rules and procedures: written guidelines describe expected behavior and decision in jobs; written files are kept for historical record.
