33:799:301 Chapter Notes - Chapter 3: Supplier Relationship Management, Continual Improvement Process, Iso 9000
2 Feb 2017
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Supplier partnership: commitment over extended time to work together to the mutual benefit of both parties. Developing supplier relations: build trust, shared vision & objectives, personal relationships, mutual benefits & needs, commitment & top management support, change management, info sharing & lines of communication, performance metrics. Total cost of ownership (tco) combo of purchase price and additional costs incurred before or after product/service delivery. Cost groups: pretransaction: incurred prior to order and receipt of goods, transaction: costs of goods/services and cost associated with placing and receiving order, posttransaction: incurred after goods are in possession, continuous improvement, monitoring supplier relationships. Supplier evaluation & certification: supplier certification: process for evaluating the quality systems of key suppliers, external certifications. Iso 9000: series of management and quality assurance standards. Iso 14000: family of international standards for environmental management: weighted criteria evaluation system. Supplier development: any activity a buyer undertakes to improve a suppliers performance to meet buyers supply needs.
