PSY 383 Chapter Notes - Chapter 9: Nonverbal Communication, Jargon, Baby Talk
28 Oct 2016
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Document Summary
Cooperating and participating in the development and enactment of the treatment plan. Having considerable expertise about their health problems. Changing structure of the health care delivery system can undermine patient- provider communication: results in colleague orientation, patient-centered care: providing patients with information. Technical quality of care and the manner in which care is delivered are unrelated. Setting: medical office is an unlikely setting for effective communication, role of provider- extract significant information quickly from the patient. Patient and provider are not always on the same page. Patients" inability to present their complaints effectively: ability to follow treatment guidelines declines due to old age. Misunderstanding the provider"s emphasis on factors that they consider to be incidental. Believing that the provider has made an incorrect diagnosis. Lack of opportunity for feedback to the provider. Difficulty in knowing when a relationship has been established with a patient. Learning is fostered more by positive than by negative feedback.
