HSA 4180 Chapter Notes - Chapter 12: Henry Mintzberg, Thermostat

• School: UCF
• Department: Health Services Adm
• Course: HSA 4180
• Professor: Ashley Rutherford

Document Summary

Part(cid:374)ers" (cid:373)a(cid:374)gers realized so(cid:373)e perfor(cid:373)a(cid:374)(cid:272)e was (cid:862)out of (cid:272)o(cid:374)trol(cid:863: when they compared actual results to planned results they made changes to: improve performance, re-measured the results, (cid:271)rought perfor(cid:373)a(cid:374)(cid:272)e (cid:862)i(cid:374) (cid:272)o(cid:374)trol(cid:863) How do managers control and improve performance: this chapter begins by defining and describing the management control function, control and improving performance is the fifteh and final management function. It is part of the four of the tenmanagerial roles identified by henry mintzberg: the roles of : Controlling is an essential function for all managers in the organization for which they monitor performance and take corrective action when needed. When is corrective action needed: when performance does not meet expectations and standards managers must make corrections. Managers do three things to control performance: set standards and expectations, monitor and judge performance compared to the standards and expectations, make improvements if standards and expectations are not met well enough.