Mar 3023 Chapter Notes - Chapter 9: Supply Chain Network, Supply Chain, Customer Service
Document Summary
Chapter 9: supply chain and logistics management: supply chain- the linked set of companies that perform or support the delivery of a (cid:272)o(cid:373)pa(cid:374)y"s produ(cid:272)ts or ser(cid:448)i(cid:272)es to (cid:272)usto(cid:373)ers. Make it available to ship to the next step in the supply chain. Supply chain network: companies are regular members of multiple supply chains or networks that can share many of the same suppliers, manufacturers, service providers, and customers. Supply chain management: supply chain orientation- a management philosophy that guides the actions of a company toward actively managing the supply chain. A firm that recognizes and responds to the impact supply chain flows have on its business. Willing to help coordinate supply chain activities that add value to the end-customer. Necessary to be successful at supply chain management. What is supply chain management: supply chain management- the actions the firm takes to coordinate the various flows within a supply chain.
