FCSE 3120 Chapter Notes - Chapter 30: Nonverbal Communication, Fidgeting, Assertiveness
24 Oct 2018
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Assertive skills: establish good eye contact / don"t stare, stand or sit comfortably - don"t fidget, talk in a firm, steady voice. What do you think?" how do you feel?": use body language, concise and to the point, benefits, higher self-esteem, less self-conscious, less anxious, manage stress more successfully, appreciate yourself and others more easily, feeling of self-control. Time management: make a list, what must be done, what should be done, what would you like to do, cut out time wasting, learn to drop unimportant activities, say no or delegate. Ventilation: develop a support network through friends or colleagues to talk with. It"s not always events that are stressful but how we perceive them: writing a diary or notes may help release feelings but do not re-read what has been written. Humor: good stress - reducer, applies at home and work, relieves muscular tension, pumps endorphins into the bloodstream - the body"s natural painkillers.
