MGT-281 Chapter Notes - Chapter 1: Chief Executive Officer, Active Listening, Communication
Document Summary
In which of the basic areas do managers work: the three basic levels of management in most organizations include top managers, middle managers, and first-line managers, the lines are pretty precise differentiating the levels of management. Top managers include president, vice president, and chief executive officer (ceo). Middle managers include plant manager, operations manager, and division head. First-line managers include supervisor, coordinator, and office manager: first-line managers oversee day-to-day operations of their store, hire employees to staff the store, and spend much time supervising the work of their employees. They complete more of the work the customer sees, as opposed to the middle managers and top managers. Middle managers implement policies and plans developed by top managers and supervise and coordinate activities. Top managers represent the organization and meet with government officials. Planning and decision making sets the organization"s goals and decides how to best achieve them. Organizing determines how best to group activities and resources.
