HRT-2020 Chapter : Chapter 8
Document Summary
Hrt 2020 final exam study guide spring 2012. How do resort hotels distinguish themselves from most other types of hotels a more leisurely atmosphere. Hotel types based on size 20 to 30 guestrooms = b&b hotels. The key to delivering quality service consistency of service. Travel management companies have significant room rate negotiating power. Hotel websites, business blogs, and internet search engines all influence travelers to stay at certain hotels. On hotel organization chart, what dotted lines indicate. In a large hotel, the night auditor reports to the controller. Know which department the concierge falls under in a hotel. For casino hotels, revenues derived from gaming are usually greater than revenues from hotel operations. Hotel sales staff often checks with the revenue manager before quoting room rates for groups. Know the largest single charge on a guest account. The arrival stage of the guest cycle includes registration and rooming functions.
