MAN 337 Chapter Notes - Chapter 13: The Negotiation, Best Alternative To A Negotiated Agreement
Document Summary
Conflict: a process that begins with one party perceives that another party has negatively affected something that the first party cares about. Traditional view: dysfunctional outcome resulting from poor communication, a lack of openness and trust, and failure or managers to be responsive, all conflict is essentially bad. Human relations view: conflict is a natural occurrence in all groups, conflict is inevitable; this theory accepts it. Interactionist view: encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and nonresponsive to needs for change and innovation, encouraged ongoing minimum level of conflict. The conflict process: potential opposition or incompatibility: Personal variables: personality, emotions and values: cognition and personalization: Perceived conflict felt conflict in order to have personalization. Compromising: between assertive and cooperative: behavior: dynamic process of interaction; what people do, say, etc, outcomes: Fosters an environment of self-evaluation and change.
