HRM 2203 Lecture Notes - Lecture 9: Job Enrichment, Problem Solving, Policy
Document Summary
Chapter 11 conflict and negotiation in the workplace. Less information sharing; discourages people from sharing resources and coordinating with each other. Higher stress, dissatisfaction, and turnover (consumers personal energy and distract employees from their work) Increases organizational politics; motivates employees to find ways to undermine the credibility of their opponents. Better decision making: tests logic of arguments, questions assumptions. Stronger team cohesion (conflict between the teams and outside opponents); people are more motivated to work together when faced with an external threat. Conflicts energizes people to debate issues and evaluate alternatives more thoroughly. There are (2) types of conflict with opposing consequences: task conflict and relationship conflict; Task conflict (constructive conflict) occurs when people focus their discussion around the issues (task) while showing respect for people with other points of view. This type of conflict debates the merits and limitations of different positions so ideas and recommendations can be clarified, redesigned, and tested for logical soundness.
