CMST 240 Lecture Notes - Lecture 6: Chronemics, Policy Of Deliberate Ambiguity, Fidgeting
15 Sep 2016
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Cmst 240- lecture 6- verbal and non verbal messages. Examples of misunderstanding: a shipment order for portland goes to oregon instead of maine, responding to a telephone message, you call the wrong mrs. Use lower-level abstraction when clarity is essential. Avoid using excessively broad terms: all, every, each, always, any, none, never, no one, nothing, nobody. Do not use jargon: specialized vocabulary, useful purpose, credibility, consider audience. Use ambiguous language when strategically desirable: bad reputation, has its place, express difficult messages, achieve two useful goals. Use strategic ambiguity instead of brute honesty: ex. I think the boss will want us to back up these predictions with some figures. Right now i don"t see any projects on the horizon. Inflammatory language let you know: language has the power to stir up emotions. Stay away from trigger words: strong emotional associations, ex. Nonverbal communication is vocal or non-vocal messages expressed by other than linguistic mean.
