EAM 503 Lecture Notes - Lecture 1: 18 Months, Nissan Micra
16 Jul 2021
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Document Summary
In order to exceed customer expectations, the company try to be both bold and thoughtful in the actions they take. The company is providing products and services that exceed customer expectations. The company continuously improve their performance in order to achieve better quality, while challenging themselves to be more innovative. Dramatically raising the quantity of sales and services. Delivering freedom of movement to more people. The company have not compromise on their quality that is very satisfied policy for the customer. In my point of view, the price does not matter when the quality is unbeatable: forecasting. In the nissan group, welfare vehicles supporting customers in a variety of situations in life are called life-care vehicles . Indeed, forecasting helps in the successful operation of a company. Nissan can act according and have great impact on the profitability of the company with customer satisfaction.
