GMS 200 Study Guide - Midterm Guide: Decision-Making, Rationality, Organizational Culture

Why do we care about information and decision making: decision making leads to outcomes or consequences. Information --> decision making ---> action ---> outcomes or consequences. What is useful information: the management process of planning, organizing, leading and controlling is driven by information. Information and the external environment: intelligence information is gathered from stakeholders and external environment, this information is given to the internal environment. Internal information then flows up, down and across the organization: this information is passed out in public and external environment, therefore, internal and external info flows are essential to problem solving and decision- making in organizations. It is helping to break down barriers: people from different departments now use it to easily communicate or share info. It plays an important role in crm by providing quick and accurate info about customer needs and satisfactions. Openness to problem solving: problem avoiders, they are passive in information gathering.