PYB007 Lecture Notes - Lecture 8: Affix, Active Listening, Compassion Fatigue
20 Jun 2018
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Department
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Professor
PYB007 LECTURE 8
Stress, Trauma, Grief & Loss
Today:
What stress is, what is looks like, types of stress
Different types of trauma (Pathogenic & Salutogenic Response Models)
Potential processes of grief & loss
How communication can be affected by these
How we can communicate more effectively with people experiencing these
Stress
What is stress?
The psychological and physical response experienced when a discrepancy between demands
of a situation and the capacity to cope are received.
Stress affects people in different ways:
Behavioural, cognitive & emotional indicators
How we perceive stress
What we perceive to be stressful
What we do with stress
Stress affects perception, mood, memory, attitudes - therefore interfering with
communication
Main causes of stress?
Stress - Overall effects
Can have positive effects (e.g. Eustress)
Can have negative effects on psychological well-being and functioning (e.g. memory,
communication)
Effects on prefrontal cortex & hippocampus
Can have direct and indirect effects on physical health
find more resources at oneclass.com
find more resources at oneclass.com
PYB007 LECTURE 8
Immune function > psychoneuroimmunology = influence of psychosocial on immune
system functioning
Risk of hypertension and stroke
Sources of stress for allied health professionals
Stressors
Workload
Inadequate resources, multiple roles, interruptions, inadequate staffing, different disciplines
and setting
Colleagues
Powerless in decision making, uncooperative/hostile coworkers, uncooperative/hostile
manager, coworker competence, manager competence
Clients
Uncooperative/hostile clients, unrealistic demands from clients and their families
Schedule
Weekend or night work, changes in hours
Transactional Process Model
Lazarus & Folkman, 1984, 2008
Cognitive appraisals > assessment of demands & resources when stress is perceived
Primary appraisal > whether or not situation is perceived to threaten well-being
Secondary appraisal > assessment of resources available to cope with a perceived threat to
well-being
find more resources at oneclass.com
find more resources at oneclass.com
PYB007 LECTURE 8
Eustress - Distress Hypothesis
Effects of stress
Effects:
Physical
Social
Psychological
Spiritual
Symptoms:
Sleep disturbances
Changes to eating habits
Drug and alcohol consumption may increase
Impaired thought processes/concentration
Impaired self - concept
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
What stress is, what is looks like, types of stress. Different types of trauma (pathogenic & salutogenic response models) How communication can be affected by these. How we can communicate more effectively with people experiencing these. The psychological and physical response experienced when a discrepancy between demands of a situation and the capacity to cope are received. Stress affects perception, mood, memory, attitudes - therefore interfering with communication. Can have negative effects on psychological well-being and functioning (e. g. memory, communication) Can have direct and indirect effects on physical health. Immune function > psychoneuroimmunology = influence of psychosocial on immune system functioning. Inadequate resources, multiple roles, interruptions, inadequate staffing, different disciplines and setting. Powerless in decision making, uncooperative/hostile coworkers, uncooperative/hostile manager, coworker competence, manager competence. Uncooperative/hostile clients, unrealistic demands from clients and their families. Cognitive appraisals > assessment of demands & resources when stress is perceived. Primary appraisal > whether or not situation is perceived to threaten well-being.
