HNN120 Lecture 1: QUALITY AND SAFETY
HNN120
QUALITY AND SAFETY
1
DEFINITIONS
The safety of the health care system has been defined by the National Health Performance Committee as
relating to the avoidance or reduction to acceptable limits of actual or potential harm from health care
management or the environment in which health care is delivered.
Quality is a multi-faceted concept, which can be defined in different ways.
At a broad level, quality reflects the extent to which a healthcare service or product produces a desired
outcome.
At a more detailed level, the National Health Performance Framework views quality as a guiding principle
in assessing how well the health system is performing in its mission to improve the health of Australians.
The Framework's nine dimensions for the assessment of health system performance include appropriate,
effective, responsive, continuous, sustainable, accessible and capable, all considered relevant (along with
the safety dimension) to the quality of health care services.
AUSTRALIAN SAFETY AND QUALITY IN HEALTHCARE FRAMEWORK
3 Core Principals
-CONSUMER CENTRED
Provide care that is easy for patients to access when they need it.
Making sure that staff respect and respond to patient choices, needs and values.
Forming partnerships between patients, their family, carers and healthcare providers.
The safest way to respect this is to include the consumer, and respect different cultures. It is important
also to minimise risk during handover.
-ORGANISED FOR SAFETY
Safety is a central feature of how healthcare facilities are run, how staff work and how funding is
organised.
The patiet’s are ust e orgaised for safet, it is the forefront of everything we do, and minimise harm
from healthcare errors.
-DRIVEN BY INFORMATION
Use up to date knowledge and evidence to guide decisions.
Safety and quality data are collected, analysed and fed back for improvement.
Taking action to iprove patiet’s eperiees.
Find and apply research to improve care.
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Quality is a multi-faceted concept, which can be defined in different ways. At a broad level, quality reflects the extent to which a healthcare service or product produces a desired outcome. At a more detailed level, the national health performance framework views quality as a guiding principle in assessing how well the health system is performing in its mission to improve the health of australians. The framework"s nine dimensions for the assessment of health system performance include appropriate, effective, responsive, continuous, sustainable, accessible and capable, all considered relevant (along with the safety dimension) to the quality of health care services. Provide care that is easy for patients to access when they need it. Making sure that staff respect and respond to patient choices, needs and values. Forming partnerships between patients, their family, carers and healthcare providers. The safest way to respect this is to include the consumer, and respect different cultures. It is important also to minimise risk during handover.
