HNN120 Lecture Notes - Lecture 2: Active Listening, Therapeutic Relationship, The Who

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1 Jun 2018
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Course
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HNN120
PATIENT-CENTRED CARE
1
PATIENT-CENTRED CARE is an approach to planning delivery, and evaluation of
health care that is grounded in mutually beneficial partnerships among healthcare
providers, patients and families
Dimensions of patient-centred care include
- Respect for patiets preferees ad alues
- Emotional support
- Physical comfort
- Information, communication and education
- Continuity and transition
- The involvement of family and friends
- Access to care
- Education and shared knowledge
- Team management
- Sensitivity to nonmedical and spiritual dimensions of care
- Free flow and accessibility of information
Patient care not only focuses on the patients, but their families, friends, spiritual advisers
and any broader community members.
It further focuses on staff and leads to better staff satisfaction.
The WHO uses the ter responsiveness i preferee to patiet-centred care as it
desries ho a healthare sste eets peoples epetatios regardig respet for
people and their wishes, workers and patients and waiting times.
Other terms associated with patient-centred care include
- Family centred care
- Person-centred care
- Personalised care
- Relationship centred care
Research shows hospitals with higher regard for patient-centred care had a more
successful mortality rate, shorter stays for their patients, less hospital-acquired infections
and stress ulcers, and overall higher patient satisfaction rate.
This in turn increases employee satisfaction.
There are 4 levels that define quality care
- Experience level: a idiidual patiets eperiee of their are
- Clinical micro-system level: the service, department, or program level of care inside
the organisation
- Organisational level: the organisation as a whole inside the health system
- Environmental level: the regulatory level of the health system
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Document Summary

Patient-centred care is an approach to planning delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among healthcare providers, patients and families. Sensitivity to nonmedical and spiritual dimensions of care. Patient care not only focuses on the patients, but their families, friends, spiritual advisers and any broader community members. It further focuses on staff and leads to better staff satisfaction. The who uses the ter(cid:373) (cid:858)responsiveness(cid:859) i(cid:374) prefere(cid:374)(cid:272)e to patie(cid:374)t-centred care as it des(cid:272)ri(cid:271)es ho(cid:449) a health(cid:272)are s(cid:455)ste(cid:373) (cid:373)eets people(cid:859)s e(cid:454)pe(cid:272)tatio(cid:374)s regardi(cid:374)g respe(cid:272)t for people and their wishes, workers and patients and waiting times. Research shows hospitals with higher regard for patient-centred care had a more successful mortality rate, shorter stays for their patients, less hospital-acquired infections and stress ulcers, and overall higher patient satisfaction rate. There are 4 levels that define quality care. Experience level: a(cid:374) i(cid:374)di(cid:448)idual patie(cid:374)t(cid:859)s e(cid:454)perie(cid:374)(cid:272)e of their (cid:272)are.

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