HNN320 Lecture Notes - Lecture 6: Registered Nurse
9 Jun 2018
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WEEK SIX: MANAGEMENT AND CLINICAL GOVERNANCE.
• Discuss the nurse's role of management in healthcare
• Discuss the role of the management in high quality and safe patient care delivery
• Identify facilitators and barriers to effective management in healthcare
• Discuss accountability and responsibility of the registered nurse in relation to patient safety
• Explain how effective teamwork and communication contribute to patient outcomes
• Discuss the role of organisational culture in quality patient outcomes.
CREATING A SAFETY CULTURE.
• Maintaining safety culture: encourages people to speak up, raise concerns about quality
care, near misses, patient problems.
• Means organisation can last longer- low staff turnover, low patient/family complaints of
care, less stress staff. Happier staff=happier patients.
• If no safety culture, nobody speaks up.
• Similar to bullying- no happy culture means people are afraid to speak up about problems.
IMPORTANCE OF COMMUNICATION IN HEALTHCARE.
• Listen to pt, they are telling you the diagnosis.
• Ensures: pt trusting relationships, positive relationships w other Drs, is pt satisfied with
diagnosis and treatment process?
• Reduces healthcare cost, reduces patient/family complaints, reduces staff turnover by
promoting positive workplace.
• Barriers: healthcare expenditure, high pt numbers (good treatment process for Dr, may
seem rushed for pt), lack time for Dr/nurses to communicate effectively with pt.
TRANSFORMING HEALTHCARE THROUGH LEADERSHIP.
• Mentorship promotes learning to improve patient outcomes.
• Leadership is ot oly akig sure you’re arryig out atios orretly, ut to esure
everyone does as well.
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