1101IBA Lecture Notes - Lecture 4: Informal Learning, Mass Production

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This is the process of assigning tasks, allocating resources and arranging activities to implement plans. Clarifies who does what and how different people and parts of the organisation relates to each other. Organisational structure is a system of tasks, workflows, reporting relationships and communication links. Organisation chart: a diagram that shows reporting relationships and the formal arrangement of work positions within an organisation. Identifies various positions and job titles, as well as the lines of authority and communication between them. This is the formal structure, or the structure of the organisation in its official state. It represents the way the organisation is intended to function. I(cid:374) i(cid:374)for(cid:373)al stru(cid:272)ture is a (cid:858)shadow(cid:859) organisation made up of the unofficial, but often critical, working relationships between organisational members. If the informal structure could be drawn, it would show who talks to and interacts regularly with whom, regardless of their formal titles and relationships.

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