PSY1EFP Lecture Notes - Lecture 10: Representativeness Heuristic, Availability Heuristic, Sunscreen

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EFP Lecture 10 Session 1 – Memory, Thinking and Intelligence (3)
What is thought
ď‚·Cognition: the mental activity that includes thinking and the understandings that result from thinking
ď‚·Thinking: the mental manipulation of representations of knowledge about the world
ď‚·Thinking allows us to take information, consider it, and use it to build models of the world, set goals, and plan our actions
accordingly.
ď‚·The purpose of thinking is to understand our world as well as is possible and to make smarter decisions on how to survive and live.
ď‚·Our thinking reflects our map of reality. This is our view of the world and what we find to be true about it. The more accurate our
map of reality, the better we can adapt to our surroundings.
ď‚·The function of our thinking is to make decisions that eventually guide our behaviour. Our map of reality is therefore instrumental to
how we act and respond to the world.
Thinking involves two types of mental representations
ď‚·The challenge for cognitive psychologists is to understand the nature of our everyday mental representations.
ď‚·We use two basic types of mental representations.
-Analogical representations i.e. (a): mental representations that have some of the physical characteristics of objects; they are
analogous to the objects
-Symbolic representations: i.e. (b): abstract mental representations that do not
correspond to the physical features of objects or ideas
ď‚·Mental maps can include both analogical and symbolic representations.
ď‚·Symbolic representations can lead to errors, because we can represent only a limited range
of knowledge analogically and thus use memory shortcuts unconsciously.
Concepts and Symbolic Representations
ď‚·Grouping things based on shared properties, or categorization, reduces the amount of
knowledge we must hold in memory and is therefore an efficient way of thinking.
ď‚·Much of our knowledge of the world is based on concepts, or categories of items organized
around common themes.
-Concept: a category, or class, of related items; it consists of mental representations of
those items.
Concepts are symbolic representations
ď‚·Prototype model: a way of thinking about concepts: Within each category, there is a best example, a prototype, for that category.
ď‚·Exemplar model: a way of thinking about concepts: all members of a category are examples (exemplars); together they form the
concept and determine category membership.
-It assumes that, through experience, people form a fuzzy representation of a concept because there is no single
representation of any concept.
Conceptualising the world
- The exemplar model holds that all members of a category are exemplars. For example, even this strange-looking feline is an exemplar of
the category cats. (This cat happens to be a brown tortie white and tabby sphinx.)
The Prototype model of concepts
ď‚·According to the prototype model, some items within a group or class are prototypes. That is, they are more representative of that
category than are other concepts in the category. For this reason, an orange seems to be the prototype of the category “fruit.” By
contrast, olives do not seem to be very representative of the category.
Schemas organize useful information about environments
ď‚·Schemas are cognitive structures that help us perceive, organize, and process information.
-What we view as appropriate is shaped by culture.
ď‚·Schemas and scripts may lead us to think and act in stereotypical ways.
-Stereotypes: cognitive schemas that allow for easy, fast processing of information about people based on their membership in
certain groups.
-Gender roles are the prescribed behaviours for females and males and represent a type of schema that operates at the
unconscious level.
-The schemas and scripts that children learn are likely to affect their behaviour when they are older.
ď‚·Scripts are schemas that dictate appropriate behaviour.
ď‚·Schemas and scripts are adaptive in that they enable us to make quick judgments with little effort.
What to believe? Using psychological reasoning
ď‚·Making Relative Comparisons (Anchoring and Framing): Why Is It Hard to Resist a Sale?
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-Gigantic bold sale advertisement proclaims “80% off!”
-But when you shop around you discover that the store’s regular prices are substantially higher than the competition’s.
-The sale simply lowers prices to match the going market rate.
-Why would the store use such an obvious tactic?
ď‚·People love to think they are getting a bargain, so having high regular prices and big discounts is a very effective marketing strategy.
-JC Penney tried to break this mold by ending weekly sales and offering “fair and square” everyday low prices for its
merchandise.
-Shoppers quit going to JC Penney—they want discounts.
ď‚·Advertisers exploit the tendency to view benefits and costs differently.
ď‚·Advertisers exploit the tendency to view benefits and costs differently.
-Advertisers usually frame the decision in terms of a discount (money gained) instead of a surcharge (money lost). In the
grocery store, people are much more likely to purchase meat that is described as 75 percent lean than food described as 25
percent fat.
ď‚·Beachgoers presented with information that frames sunscreen in terms of its benefits are more likely to request sunscreen than
those who are told about the hazards of sunburn.
-Positively framed information is more influential in changing behaviour than negatively framed information.
ď‚·Car dealers often wait until the price of a new car has been agreed upon before suggesting additional options.
-Once a buyer agrees to pay $20,000 for a car, that price becomes an anchor, against which the cost of options seems small.
ď‚·Anchoring and framing are among the major tools that marketers use to increase sales.
Heuristics
ď‚·Availability heuristic: making a decision based on the answer that most easily comes to mind
-When we think about events or make decisions, we tend to rely on information that is easy to retrieve.
Representativeness heuristic: placing a person or object in a category if that person or object is similar to one’s prototype for that
category
-We use this heuristic when we base a decision on the extent to which each option reflects what we already believe about a
situation.
-Heuristics can lead to faulty reasoning if you fail to take other information into account, such as the base rate (how frequently
an event occurs).
ď‚·Affective forecasting: the tendency for people to overestimate how events will make them feel in the future
-People are poor at affective forecasting—predicting how they will feel about things in the future.
-After a negative event, people engage in strategies that help them feel better.
-People have an amazing capacity for manufacturing happiness.
Problem Solving Achieves Goals
ď‚·A person has a problem in a case where he or she has no simple and direct means of attaining a particular goal.
-To solve the problem, the person must use knowledge to determine how to move from the current state to the goal state.
-Often, the person must devise strategies to overcome obstacles to carry out the plan, monitor progress to keep on track, and
evaluate the results to see if the goal has been attained.
-How the person thinks about the problem can help or hinder that person’s ability to find solutions.
Organisation of sub goals
One approach to the study of problem solving is to identify people’s steps in solving particular problems.
-Breaking down a problem into sub goals is an important component of problem solving.
-When you are facing a complex problem, identifying the appropriate steps or sub goals and their order can be challenging.
Changing Representation to overcome obstacles
ď‚·In problem solving we often need to revise a mental representation to overcome an obstacle.
-Restructuring: a new way of thinking about a problem that aids its solution
-Mental sets: problem-solving strategies that have worked in the past
-Functional fixedness: in problem solving, having fixed ideas about the typical functions of objects
-The TV character MacGyver was famous for overcoming functional fixedness.
Conscious Strategies
ď‚·Restructuring mental representations is a valuable way to develop insight into solving a problem.
-Using an algorithm
-An algorithm is a guideline that, if followed correctly, will always yield the correct answer.
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Document Summary

Efp lecture 10 session 1 memory, thinking and intelligence (3) Cognition: the mental activity that includes thinking and the understandings that result from thinking. Thinking: the mental manipulation of representations of knowledge about the world. Thinking allows us to take information, consider it, and use it to build models of the world, set goals, and plan our actions accordingly. The purpose of thinking is to understand our world as well as is possible and to make smarter decisions on how to survive and live. This is our view of the world and what we find to be true about it. The more accurate our map of reality, the better we can adapt to our surroundings. The function of our thinking is to make decisions that eventually guide our behaviour. Our map of reality is therefore instrumental to how we act and respond to the world. The challenge for cognitive psychologists is to understand the nature of our everyday mental representations.

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