ISYS104 Lecture Notes - Lecture 7: Business Process Management, Swim Lane, Business Process Model And Notation

• School: Macquarie University
• Department: Information Systems
• Course: ISYS104
• Professor: all

Document Summary

Week 7: business process management and enterprise systems. Every business needs business processes the process of managing business processes is called bpm. Systematic process of creating, assessing and altering business processes. Involves 4 stages: create model of components. As-is" (currently) to as-is-new" (changes to as-is", can also be called to-be": users review and adjust model, create components, use hardware, software, data, procedures, people, implement bp, create policy for ongoing assessment. Functional processes (easy) : single department, may lead to information silo"s. Cross functional processes (medium) : many departments, eliminates/reduces isolated data and systems eg crm process. Interorganisational processes (difficult) : cross organisations, may result in deceptive practices eg credit card transactions. Bpmn business process modelling notation : documenting processes, swim lane format. Implement activities, may be manual, automated or mixed is. Happen when data is isolated in separate is"s within an organisation, they arise due to organisations growth and increased use of is applications.