MGMT10002 Lecture Notes - Lecture 1: Motivation, Crisis Management, Systems Theory
5 May 2018
School
Department
Course
Professor
Evolution of Management- Lecture 1
• Functions of management
Attainment of organisation goals in efficient manner through 4 pillars. Motivate and
coordinate. Must be ready for plans to go completely off track. Challenge =
complexity of human behaviour.
o Planning: goal defining, strategic planning
o Organising: allocation of resources and tasks
o Leading: influence to motivate towards goals
o Controlling: monitoring and keeping it on track
• Ten Management roles
o Informational
▪ Monitor
▪ Disseminate
▪ Spokesperson
o Interpersonal
▪ Figurehead
▪ Leader
▪ Liaison
o Decisional
▪ Entrepreneur
▪ Disturbance handler (crisis management)
▪ Resource allocator
▪ Negotiator
• 3 bottom linings
o social
o economical
o environmental
• Management skills
o Human: ability to see the org as whole and the relationships of the parts
o Conceptual: teamwork linking to ability to motivate. Ability to express
without fear of ridicule and encourage participation
o Technical: Understanding of proficiency in performance of specific tools
• Organisational Performance: the ability to attain goals via efficient use of resources in
an effective manner
• Sustainable development
o Benefit (triple bottom lining)
▪ Organisation (financial)
▪ Environment
▪ Society (social outcomes)
o Contingency view: what works at 1 place doesn’t necessarily in other
• Types of views
o Quality management: organisational focus of delivering quality.
o Contingency view
o Systems thinking: thinking not just discrete parts but continually changing.
Understand subsystem interdependency
• Challenges of Management
o Complex human behaviour
o Multiplicity of stakeholders
o Environment uncertainty
o Contextual dependence
• Management Failure
o Poor working relationships
o Misjudge management philosophy and cultural values
o Lack of flexibility
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Evolution of management- lecture 1: functions of management. Attainment of organisation goals in efficient manner through 4 pillars. Must be ready for plans to go completely off track. Challenge = complexity of human behaviour: planning: goal defining, strategic planning, organising: allocation of resources and tasks, leading: influence to motivate towards goals, controlling: monitoring and keeping it on track, ten management roles. Understand subsystem interdependency: challenges of management, complex human behaviour, multiplicity of stakeholders, environment uncertainty, contextual dependence, management failure, poor working relationships, misjudge management philosophy and cultural values, lack of flexibility. Ineffective communication: job mismatch, failure to clarify direction and performance expectations, lack of integrity and trustworthiness, poor planning/ crisis management. Inability to lead or motivate: history, historical perspective, understanding the impact of societal forces on organisation. Studying history better strategic thinking: classical perspective, 19th- 20th century (industrialisation, scientific management (taylor) mechanistic view rational and scientific approach human resources as machines.
