COM10007 Lecture Notes - Lecture 6: Sarcasm, Intranet
Working for the workplace
Writing is...
'A problem solving process'
Sometime you will write because you need to solve a problem. Then you will share the resuts with
others
What kinds of writing will you do?
• Email
• Text
• Letter
• Report, presentations
• Brochure copy
• Intranet copy
• Website copy
• Minutes, agendas
• Social media
Email etiquette
• Short and punchy
• Return emails the same day
• Write a salutation or greeting for each new subject email
• Use capitalisation and punctuation in the same way that you would in any other document
• Subject line – directly relates
• Further contact details
• Do not write inappropriate material
Memos
• Typical components: header, purpose, summary, discussion and action
• A non nonsense professional document, designed to be read quickly and passed along rapidly
• Made for easy reading and sending
Social Media
• Many businesses are adopting social media as a means to communicating
• Keep it simple
• Do’t assue aroys/areiatios ill e uiversally understood
• Do’t treat as a soial page – still a business document
• Only send to necessary recipients
Posters
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Sometime you will write because you need to solve a problem. Then you will share the resuts with others. Letter: email, text, report, presentations, brochure copy. Intranet copy: website copy, minutes, agendas, social media. Memos: typical components: header, purpose, summary, discussion and action, a non nonsense professional document, designed to be read quickly and passed along rapidly, made for easy reading and sending. Like posters but less text, bigger: stronger reliance on graphics. Letters: still important, communicate formality, give an impression of organisation and brand, are written to achieve purpose, provide a record, receiver has added performance. Styles of workplace writing: narrative story composed of facts, argument build and present a logical case, definition identify items or concepts as unique entities, description extensive itemising of characteristics. Internal, external or both: set aim and objective, choose an appropriate style to line up with objective, can use combination of styles. Designing a campaign: aim/objective > research > message > vehicles > evaluate.
