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Lecture 2

MGMT2102 Lecture Notes - Lecture 2: Cultural Intelligence, Contingency Management, Social Relation

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MGMT2102 Lectures Managing Across Cultures
Lecture Two: The Role of Culture in Global Management
Developing multicultural competence
One framework states the stages of developing multicultural competence as:
o Understand the challenges facing global managers
o Understand the context in which global managers operate
o Develop specific global management skills
Another framework suggests: managerial competence + multicultural competence =
global management skills
What is culture?
The collective programming of the mind that distinguishes the members of one
human group from another (Hofstede)
The collection of beliefs, values, behaviours, customs, and attitudes that distinguish
the people of one society from another
Shared motives, values, beliefs, identities, and interpretations or meanings of
significant events that result from common experiences of members of collectives
that are transmitted across generations
Diverse definitions of culture:
Culture consist of everything on a list of topics or categories, such
as social organisation, religions, and economy
Culture is social heritage, or tradition, that is passed on to future
Culture is shared, learned human behaviour: a way of life
Culture is ideals, values, or rules for living
Culture is the way human beings solve problems or adapting to the
environment or living together
Culture is a complex of ideas, or learned habits, that inhibit
impulses and distinguish people from animals
Culture consists of patterned and interrelated ideas, symbols or
Culture is based on arbitrarily assigned meanings that are shared
by society
Characteristics of culture
o Culture is shared by members of a group, and, indeed, sometimes defines the
membership of the group itself
o Culture is learned through membership in a group of community
o Culture influences the attitudes and behaviours of group members
o Culture can be adapted and adjusted, and behaviours can be changed
Some thoughts (Deresky, 2017)
o Cultural intelligence: an outsiders seemingly natural ability to interrupt
someone’s unfamiliar and ambiguous gestures (behaviours and
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