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Lecture 9

MGMT2102 Lecture Notes - Lecture 9: Team Effectiveness, Group Cohesiveness

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MGMT2102 Managing Across Cultures
Lecture Week Nine: Developing Global Teams
Global Teams
The challenges management face:
o Knowing how to build and lead global teams
o Understanding how to build trust among team members
o Understanding the importance of interpersonal interactions
o Recognizing the strengths and weaknesses of various types of teams
o Clearly, this is no easy task, but in today’s highly competitive environment
o More time consuming, communication challenges
o Lack of participation and ambiguous responsibility
o managers have little choice but to learn how to get the best out of the people
around them
Business perspective
o Global teams are a specific type of team work where its members come from
two or more national or cultural backgrounds. There is benefit when it comes
to global teams
o They serve as the primary vehicle in the organization to offset any pressures
from the customer’s demand, converging and emerging markets and
resource availability, therefore, helping the organisation to achieve its global
Definition of a global team
o A global team is a group of heterogenous employees from two or more
countries, who work together to coordinate, develop, or manage some
aspect of a firm’s global operations
o Companies use global teams when they need specific cross-cultural expertise
on some aspect of the business or when they partner with a foreign firm
o Many firms prefer using such teams because they can often do a better job
than homogenous teams consisting exclusively of either home or host
country nationals
o Provide an opportunity to incorporate widely differing social, cultural, and
business perspectives into key decisions affecting the success of international
Global management team
o A collection of managers in or from several countries who must rely on group
o Teams must provide the means to communicate corporate culture, develop a
global perspective, coordinate and integrate the global enterprise, and be
responsive to local market needs
Difference between a group and a team
o Group:
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