BISM1201 Lecture Notes - Lecture 3: Business Process Management, Business Process Model And Notation, Transaction Processing

• School: UQ
• Department: Business Information Systems
• Course: BISM1201
• Professor: Dr P. Clutterbuck

Document Summary

Components of an organisation are connected with: business processes, people, systems, knowledge, culture, services, strategy, goals, assets, finance, management, products. Business process models: analysts build process models to illustrate, communicate and document the flow of work and related activities, decisions and resources. Inter-organisational processes: activities that cross organisational boundaries, business processes that involve activities in another business/organisation, e. g: supply chain management (scm), credit card transaction processing, letter pf credit in banks. "the boundaries in a firm" is an organisational concept to define the value created within the company and what is outsourced to the suppliers/partners. Processes: functional (a, cross-functional (b, inter-organisational . How to identify the follow in scenarios: process participants, decisions, options/choices, parallel tasks, tasks/activities, resources, objects/process token (document, letter, application, draft, etc. ) Home task (1: who is doing what task, when, where, how long does it take, what is the trigger, what is next, options/choice, decisions. Activities/tasks : must start with a verb (e. g print form, fill application)