EVNT3005 Lecture Notes - Lecture 10: Positive Force, Conflict Management, Assertiveness
Document Summary
Week 10: negotiation & conflict resolution- lecture notes. "the process which begins when one party perceives that another has frustrated, or is about to frustrate, some concern of his or hers" (thomas, 1992, p. 891) The (cid:858)traditio(cid:374)al(cid:859) (cid:448)ie(cid:449): co(cid:374)fli(cid:272)t (cid:373)ust (cid:271)e a(cid:448)oided it indicates a problem within a group. The (cid:858)hu(cid:373)a(cid:374) relatio(cid:374)s(cid:859) (cid:448)ie(cid:449): co(cid:374)fli(cid:272)t is a (cid:374)atural out(cid:272)o(cid:373)e i(cid:374) a(cid:374)(cid:455) group and is not necessarily negative; rather it can act as a positive force. The (cid:858)i(cid:374)tera(cid:272)tio(cid:374)ist(cid:859) (cid:448)ie(cid:449): co(cid:374)fli(cid:272)t is (cid:374)ot o(cid:374)l(cid:455) (cid:374)atural, (cid:271)ut is a(cid:271)solutel(cid:455) (cid:374)e(cid:272)essar(cid:455) for a group to perform effectively. Functional conflict conflicts that support a group(cid:859)s goals a(cid:374)d i(cid:373)pro(cid:448)e its performance. Dysfunctional conflict conflicts that prevent a group from achieving its goals. Intrapersonal conflicts: conflict within an individual, caused by emotions, values, perceptions, beliefs etc. Interpersonal conflicts: conflict between individuals, between friends, colleagues, co-workers, bosses, stakeholders. Intragroup conflicts: conflict within a small group, such as a work team, committee, or a family.
