MGTS1601 Lecture Notes - Lecture 16: The Sender, Inflection, Great Conversation
Lecture 18 - Communication 2
Key Differences in Male and Female Communication Styles
• Getting credit
• Confidence and boasting
• Asking questions
• Apologies
• Feedback
• Compliments
• Ritual opposition
• Managing up and down
• Indirectness
Computer-Mediated Communication
• Does communicating electronically differ from communicating face-to-face?
● Information richness is the information-carrying capacity of different
communication mediums.
● face-to-face: high in richness. The sender is personally present. There
is audio, visual, body language and verbal language as well as
immediate feedback to the sender.
● phone conversation: fairly rich. Limited to only the audio channel.
● communicating through numeric computer output: lacks richness. Is
impersonal and uses only numeric language. Feedback may be very
slow.
Rich face-to-face communication is very important to create a synergy of ideas.
The Importance of Nonverbal Cues, as told by Friends
https://www.youtube.com/watch?v=OvEci5Bjgd4
• The ostat isouiatio that ours olie is a diret result of the
absence of nonverbal cues, not able to translate across a computer screen.
"Friends" is the perfect example of how important these nonverbal cues can be
in the interpretation of messages. Also, "Friends" goes to show that face-to-face
find more resources at oneclass.com
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communication is a much better alternative over digital communication in
ensuring proper comuiatio. – Kimberly Klawans
Paralanguage *important
Not WHAT you Say but HOW You Say It
● Voice inflection
● Voice quality
● Volume
● Pitch
● Speaking rate
Importance of Voice Inflection
• We are not going to take a test today Could e:
• Statement indicating surprise
• Statement of fact
• Statement indicating that we will be doing something other than
taking a test today
• Statement indicating some other group will be taking a test today
• Statement indicating we absolutely will not be taking a test today
• Statement indicating that we will have more than one test today
Computer-Mediated Communication
(Johns, 2017) *important diagram
• Information richness refers to the potential information-carrying capacity of a
communication medium.
Two important dimensions of information richness: *important
• The degree to which information is synchronous between senders and
receivers.
• The extent to which both parties can receive non-verbal and para-verbal
cues.
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Key differences in male and female communication styles: getting credit, confidence and boasting, asking questions, apologies, feedback, compliments, ritual opposition, managing up and down. Information richness is the information-carrying capacity of different communication mediums. face-to-face: high in richness. There is audio, visual, body language and verbal language as well as immediate feedback to the sender. Communicating through numeric computer output: lacks richness. Rich face-to-face communication is very important to create a synergy of ideas. The importance of nonverbal cues, as told by friends https://www. youtube. com/watch?v=oveci5bjgd4: (cid:862)the (cid:272)o(cid:374)sta(cid:374)t (cid:373)is(cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)atio(cid:374) that o(cid:272)(cid:272)urs o(cid:374)li(cid:374)e is a dire(cid:272)t result of the absence of nonverbal cues, not able to translate across a computer screen. friends is the perfect example of how important these nonverbal cues can be in the interpretation of messages. Also, friends goes to show that face-to-face communication is a much better alternative over digital communication in ensuring proper com(cid:373)u(cid:374)i(cid:272)atio(cid:374). (cid:863) kimberly klawans.
