SPCH4107 Lecture Notes - Lecture 7: Job Satisfaction, Crying, Sleep Disorder
Document Summary
Increased participation in decision-making: greater tx compliance. Improved skills: reduced stress and burnout, reduced risk of litigation. Unique communication elements for speechies: changing medical status, changing stereotypes, changing communication ability, non-verbal challenges. Beha(cid:448)iors that do(cid:374)(cid:859)t reall(cid:455) allo(cid:449) for e(cid:374)gage(cid:373)e(cid:374)t (cid:894)do(cid:374)(cid:859)t(cid:895) Switching off: part listening, explain disruptions, presuming (making assumptions about the pt, changing the subject/ignoring cues, offering false/premature reassurance. Set up the environment sit down, make eye contact. Common emotions observed in the health care setting: distress, anger, anxiety, depression. Sighing: eyes downcast, hunched/closed posture, crying, verbal indications of sadness and distress. Sit through tears: offer tissues, express empathy, give the pt your attention, explore supports available. How to recognize the angry person: raised voice. Flushed face: angry words, withdrawal, dismissive comments, complaints about other health professionals. Stay calm take your own pulse: do not take it personally/get defensive, do not yell back/argue, explore reasons for anger, apologize if it is your fault.
