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MGMT 102 (11)

Class Notes for MGMT 102 at University of Wollongong

Business Communications

MGMT 102 Lecture Notes - Lecture 11: Nonverbal Communication, Amy Cuddy, Facial Expression

1. Approaches to oral presentations and their purpose 2. Selecting, organising and shaping relevant information and its impact on the audience 3. Holding your audience's attention 4. Dealing with challenging audienc...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 10: Groupthink, Learning Technology Partners, Problem Solving

1. Explain the interplay of structure and power in meetings 2. Explain the use of formal meeting procedures 3. Explain the role of chairperson and secretary 4. Identify strategies that improve communication in virtu...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 9: Problem Solving, Stereotype, Social Loafing

1. Drivers of team performance and the characteristics associated with team excellence 2. Differentiate between project teams, self managed work teams, hot groups, cross functional teams and virtual teams 3. Explain the dy...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 8: Centralisation, Knowledge Management, Opinion Leadership

1. Discuss the role and purpose of organisational communication 2. Describe formal and informal communication channels 3. Differentiate between formal and informal organisational structure and explain the impact of ...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 7: Emotional Blackmail, Bargaining, The Possession

1. Negotiation defined 2. Winning and losing 3. BATNA and WATNA 4. Distributive vs integrated negotiation (positions vs interests) 5. Power and influence - personal style 6. Psychological barriers Negotiation: ...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 6: Pressure Cooking, Active Listening, Constructive Engagement

Conflicts in organisations: Traditional view Human relations view Interactionist view: conflict is essential Functional and dysfunctional conflict: Functional conflict ('con...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 5: Intercultural Communication, Enculturation, Individualism

1. Explain the concept of culture 2. Differentiate enculturation, acculturation, ethnocentrism and cultural relativism. 3. Discuss Hofstede's dimensions of culture. 4. Use Hall's context model of culture to explain i...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 4: Assertiveness, Plaintext, Institute For Operations Research And The Management Sciences

Listening - active listening, barriers to listening, effective listening Emotional intelligence (mindfulness, self awareness) Johari window Assertiveness Importance of listening Most frequent skill used at work ...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 3: Proxemics, Cortisol, Positive Feedback

Types of nonverbal communication The role of nonverbal communication Aspects of nonverbal communication The role of questions and feedback Listening (covered in week 4) ...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 2: Railways Act 1921, Self-Service Laundry, Plain English

Plain English: Is a readable writing style that uses the you approach, positive language, clear expression and an assertive, courteous tone. Three Es: Equity, efficiency, effectiveness. (Advantages of plain English) Equity...

MGMT
MGMT 102
Christa Wood
MGMT 102 Lecture Notes - Lecture 1: Communication Source, Web Conferencing, False Necessity

Communication Exchange of information Communication Types: 1. Intrapersonal 2. Interpersonal 3. Groupteam 4. Organisational 5. Publicmedia 6. Intercultural Textbook identifies: Intrapersonal is communication with oneself t...

MGMT
MGMT 102
Christa Wood

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