MGMT 102 Lecture Notes - Lecture 8: Centralisation, Knowledge Management, Opinion Leadership
1. Discuss the role and purpose of organisational communication
2. Describe formal and informal communication channels
3. Differentiate between formal and informal organisational structure and explain the impact of
different structures o organisational and interpersonal activities.
4. Describe the patterns of interaction in small group networks.
5. Discuss strategies that can improve organisational communication.
Organisations: what are they?
• An organisation consists of a group of people who work together to achieve a common purpose.
Alignment strategy:
• To communicate consistently across the organisation.
Factors that affect communication flow:
Organisation:
Analyse an organisations structure and communication flows by examining the following:
• Complexity
• Formalisation
• Centralisation
• Hierarchy
These elements influence the culture.
Organisational culture:
Reinforced through
• Stories
• Rituals
• Language
• Meetings
• Written communication
• Intranets, blogs, podcasts
• Social media
The purpose of communication in the workplace:
Control
• Monitor/assess performance, work procedures, manuals, objectives.
Motivate
• Acknowledgement, appreciation.
Balance needs and goals
• Organisational goals vs. individual goals
Knowledge management
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• Explicit and tacit
Organisational structures:
• Organisational structure refers to how authority and responsibility for decision making are
distributed within an organisation.
It involves:
• Reporting relationships
• Range of duties
• Ways decisions are made
• Communication flows within the organisation
Communication network:
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Formal communication network:
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find more resources at oneclass.com
Document Summary
Organisations: what are they: an organisation consists of a group of people who work together to achieve a common purpose. Alignment strategy: to communicate consistently across the organisation. Analyse an organisations structure and communication flows by examining the following: complexity, formalisation, centralisation, hierarchy. Reinforced through: stories, rituals, language, meetings, written communication, social media. Control: monitor/assess performance, work procedures, manuals, objectives. Balance needs and goals: organisational goals vs. individual goals. Organisational structures: organisational structure refers to how authority and responsibility for decision making are distributed within an organisation. It involves: reporting relationships, range of duties, ways decisions are made, communication flows within the organisation. Formal communication network: downward communication, upward communication, horizontal communication, diagonal communication. Job rationale: procedures, practices, policies, guidelines, feedback. Messages of upward communication: production reports, financial information, complaints, work problems. Purposes of horizontal communication: task coordination, problem solving, sharing information, conflict resolution, building rapport. Information sharing: managing conflict, coordination of task.
