MGMT 110 Lecture Notes - Lecture 4: Buck Passing, Social Loafing, Role Conflict
Week 4: Managing Teams
Learning Objectives
- After completing this topic, you will be able to:
o Define the means of teams and groups
o Describe the concept of group dynamics and the process of group development
o Categorise common problems in teamwork
o Understand how to identify and resolve team conflict
o Describe toxic emotions and how to deal with them in organisations and teams
Team Vs. Group
- Team
o Two or more people
o Psychologically contracted together to achieve common goals
o Share responsibility and accountability for outcomes
- Group
o Similar to a team
o No psychological contact is involved
o No interdependency is involved
Psychological Contact
- The assumptions, beliefs, and expectations held between one person and another or within a
group, organization... about the nature and function of the relationship between them
Teams
- Essentials of teamwork
o Identify a team leader(s)
o Agree on shared values
o Allocate roles and functions
o Identify the objectives of the teamwork
o Introduce yourself to team-members
o Discuss/negotiate a work plan
- Types of teams in organisations
o Advice
o Action
o Project
o Production
o Cross-functional
o Self-managing
o Dispersed
o Virtual
- Development and conception of teams
o Properties
o Development
o Roles
o Reflexivity
- Team properties
o Degree of permanence
o Skills and competencies
o Autonomy and influence
o Level of task (routine/strategic)
o Spatio-temporal context
▪ Virtual teams
- Stages of development
o Forming
o Storming
o Norming
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Team: two or more people, psychologically contracted together to achieve common goals, share responsibility and accountability for outcomes. Group: similar to a team, no psychological contact is involved, no interdependency is involved. The assumptions, beliefs, and expectations held between one person and another or within a group, organization about the nature and function of the relationship between them. Essentials of teamwork: identify a team leader(s, agree on shared values, allocate roles and functions, identify the objectives of the teamwork, introduce yourself to team-members, discuss/negotiate a work plan. Types of teams in organisations: advice, action, project, production, cross-functional, self-managing, dispersed, virtual. Development and conception of teams: properties, development, roles, reflexivity. Team properties: degree of permanence, skills and competencies, autonomy and influence, level of task (routine/strategic, spatio-temporal context, virtual teams. Stages of development: forming, storming, norming, performing. Reflexivity and roles: development is not in stages, but a journey, reflexivity of one"s roles, assumptions and behaviours, team roles, role ambiguity, gender roles.
