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Lecture 9

MGMT 110 Lecture Notes - Lecture 9: Elton Mayo, Theory X And Theory Y, Human Resource Management


Department
MGMT
Course Code
MGMT 110
Professor
Christopher Sykes
Lecture
9

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WEEK 9: MANAGING ORGANISATIONAL
SYSTEM
1. Organizational system:
A . Definition:
- Open system organizations take resources
from the external environment and
convert/transform these into outputs such as
products or services.
- Within the organisational system there are
other systems.
- Organisations and their subparts are linked to
other systems in its environment.
- Synergy occurs when there are gains in
performance from coordinated orchestration
of organizational system.
2. Human resource management:
a. Definition:
- The process and practice of managing and
advising management on the recruitment,
selection, retention and development of staff.
- Performed in an increasingly complex legal
and social environment.
- A central organizational system.
b. Core functions of HRM:
Recruitment: The process and practices
used to attract suitable employees to the
organization.
Selection: The tools, methods and criteria
upon which people will be, and are,
selected for a given position.
Retention: The practices and process used
to retain staff.
Development: The processes, procedures,
and policies designed and implemented to
enhance and update skills, knowledge, and
capabilities of staffs in relation to their
careers and their jobs.
3. Two schools of thought:
a. Hard HR:
- Michigan school.
- People are resources and if not managed and
controlled effectively will work to rule
(theory X)
- Aim is efficiency and performance by
matching people to task
- Taylorism.
b. Soft HR:
- Harvard school
- People are more than resources, and seek
fulfilment and meaning in work (Theory Y)
- Aim is performance and engagement by
matching jobs to people.
- Elton Mayo.
4. McGregor’s Theory X and Y
Theory X: a managerial orientation that
views employees as lazy, self-interested,
and requiring control and coordination.
Theory Y: a managerial orientation that
views employees as motivated by feelings
of self-worth, and seek autonomy,
fulfilment and meaningfulness at work.
Theory X
Theory Y
Attitude
We dislike work
We need to work
Direction
We must be forced
We will direct ourselves
Responsibility
We would rather be
directed
We will seek and accept
responsibility
Motivation
We are motivated
mainly by money
Under the rights
conditions, we are
motivated
Creativity
Most of us have little
creativity
We are highly creative
creatures
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find more resources at oneclass.com
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