MGMT 110 Lecture Notes - Lecture 6: Business Process Reengineering, Six Sigma, Wireless
CHAP 6: MANAGING INNOVATION AND CHANGE
A. PLANNED CHANGE
1. Planned change
- Change can be implemented and planned for in a rational way
- Change is fortunate, and driven by external forces
- Organizations must adapt quickly in order to restore stability
- Examples:
• Lewin’s Model of Unfreezing, Changing, Refreezing
• Business Process Reengineering
2. Kotter’s 8 step model of change
3. Types of planned change DOWNSIZING
- Approaches to downsizing
• Retrenchment
• Downscaling
• Downscoping
- Associated challenges
• Does not necessarily lead to increased productivity
• Can be an excessively costly exercise
4. Types of change: Technological change
There are a variety of new technologies being used, for example:
- Customer relation management (CRM) systems
- Enterprise resource planning (ERP)
- Wireless technology
- Business process reengineering (BPR)
- Six sigma
5. Types of change: Mergers and acquisitions
- Enable organizational growth at an accelerated rate
- Types of mergers and acquisitions:
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Document Summary
Chap 6: managing innovation and change: planned change, planned change. Change can be implemented and planned for in a rational way. Change is fortunate, and driven by external forces. Organizations must adapt quickly in order to restore stability. Examples: lewin"s model of unfreezing, changing, refreezing, business process reengineering, kotter"s 8 step model of change, types of planned change downsizing. Approaches to downsizing: retrenchment, downscaling, downscoping. Associated challenges: does not necessarily lead to increased productivity, can be an excessively costly exercise, types of change: technological change. There are a variety of new technologies being used, for example: Six sigma: types of change: mergers and acquisitions. Enable organizational growth at an accelerated rate. A transition that occurs from one stable state to another. Change is all that there is: philosophy of change, philosophy of change: reality is essentially fixed (parmenides 5 bc) Reality is fixed and static movement and change are simply appearances.
