ENGL1800 Lecture Notes - Initial Public Offering, Total Quality Management, Henri Fayol
Document Summary
Knowledge worker: someone whose mind is critical asset to employers. Glass ceiling effect: invisible barrier limiting career advancement for women and minorities. Globalization: worldwide interdependence of resource flows, product markets, and business competition. Organization: group of people trying to achieve common purpose. Performance efficiency: input measure of resource costs associated with goal development. Leading: process of arousing people"s enthusiasm to work hard. Interpersonal roles: how manager interacts with other people. Informational roles: how manager exchanges and processes information. Decisional roles: how manager uses information in decision-making. Top managers: scan external environment and focus on long-term performance goals. Middle managers: coordinate activities in large departments of divisions consisting of smaller work units. Staff manager: use special technical expertise to advice and support line workers. Line manager: directly contribute to making organization"s goods or services. Functional manager: responsible for one area such as finance, marketing, accounting, Human skills: ability to work well in cooperation with other people.
