TSM211 Lecture Notes - Lecture 1: Information Literacy, Individual Psychological Assessment, Time In Australia
Document Summary
In this course, you will examine the nature and scope of tourist behaviour and how this has influenced the development of special interest tl products and services. You are encouraged to think beyond mass" tourism and to examine new forms of tl that meet emerging, specialty needs expressed by an ever-evolving market consistent with natural, social and community values. Service quality, as a key differentiator, is measured to evaluate the opportunities for business operators and guests to enjoy positive, meaningful interactions and how these can be managed to ensure quality experiences. Introduction to service characteristics, economy, culture & products. On successful completion of this course you should be able to: Analyse and critically evaluate si tl-related businesses to develop and apply innovative solutions using existing si tl frameworks. Demonstrate effective, professional and persuasive written and oral communication skills. Work independently, collaboratively and efficiently in a team environment. Demonstrate discipline knowledge and skills to explain the nature and scope of the.
