INFS5001 Lecture Notes - Lecture 7: Stakeholder Management, Decision-Making, No Agenda

• School: University of Sydney
• Department: Business Information Systems
• Course: INFS5001
• Professor: Dr Peter

Document Summary

Team members do not understand the interdependencies of their work. Intended changes to employee work practices do not occur or happen only grudgingly. Board members are unconvinced of the value of the work. Shareholders fail to support release of funds to allow the programme to continue. Suppliers think the business is failing to respond to their queries, so they focus their efforts on other accounts. Decision making is slow and windows of opportunity are lost. Advertise (tell people about the programme in general terms) Counsel (tailo(cid:396) (cid:373)essages to add(cid:396)ess people"s (cid:272)o(cid:374)(cid:272)e(cid:396)(cid:374)s) Involve (work with people to gain their input and buy-in) Educate (help people build the skills and capabilities to be successful in the new environment . Escalation process identifying time frames and the management chain (names) for escalation of issues that cannot be resolved at a lower staff level . Method for updating and refining the communication management plan as the project.