INFS5001 Lecture Notes - Lecture 9: Quality Assurance, Project Management Body Of Knowledge, Quality Management

• School: University of Sydney
• Department: Business Information Systems
• Course: INFS5001
• Professor: Dr Peter

Document Summary

Quality is the totality of (cid:272)ha(cid:396)a(cid:272)te(cid:396)isti(cid:272)s of a(cid:374) e(cid:374)tity that (cid:271)ea(cid:396) o(cid:374) its a(cid:271)ility to satisfy stated or implied needs - the international organization for standardisation (iso) P(cid:396)oje(cid:272)t quality ma(cid:374)age(cid:373)e(cid:374)t p(cid:396)o(cid:272)esses a(cid:374)d a(cid:272)ti(cid:448)ities that dete(cid:396)(cid:373)i(cid:374)e (cid:395)uality poli(cid:272)ies, objectives and responsibilities so that the project will satisfy the needs for which it is undertaken (pmbok) Mode(cid:396)(cid:374) (cid:395)uality (cid:373)a(cid:374)age(cid:373)e(cid:374)t requires customer satisfaction prefers prevention to inspection recognizes management responsibility for quality satisfaction = perception expectation (manage expectations!) I(cid:374)(cid:272)(cid:396)eased (cid:272)osts lo(cid:449) (cid:373)o(cid:396)ale lo(cid:449) (cid:272)usto(cid:373)e(cid:396) satisfa(cid:272)tio(cid:374) re(cid:449)o(cid:396)k s(cid:272)hedule delays . Quality pla(cid:374)(cid:374)i(cid:374)g identify which quality standards are relevant to the project and how to satisfy them need to e(cid:374)su(cid:396)e alig(cid:374)(cid:373)e(cid:374)t (cid:271)et(cid:449)ee(cid:374) the p(cid:396)oje(cid:272)t a(cid:374)d the host o(cid:396)ga(cid:374)isatio(cid:374)"s overall quality policy. Quality assu(cid:396)a(cid:374)ce activities undertaken to meet the standards. Quality (cid:272)o(cid:374)t(cid:396)ol monitor specific project results to ensure that they comply with the relevant quality standards (contributes to quality assurance) Costs asso(cid:272)iated (cid:449)ith p(cid:396)e(cid:448)e(cid:374)tio(cid:374), dete(cid:272)tio(cid:374) a(cid:374)d (cid:396)e(cid:449)o(cid:396)k.