21036 Lecture Notes - Lecture 11: Presenteeism, Scientific Management, Conflict Management
Document Summary
Week 11 - managing underperformance & absence management. Counterproductive work behaviour (cpw) doing something un-related to. Withdrawal work behaviour (wwb) someone isn(cid:495)t performing. From an employee(cid:495)s perspective (cid:494)dysfunctional behaviour(cid:495) is seen as rational and: an individual worker(cid:495)s problem (cid:523)doesn(cid:495)t take into account context(cid:524) Scientific management (taylorism maximises productivity doesn(cid:495)t take in: in terms of the complex relationship between trust, commitment and motivation (must create an environment that creates trust, as a structural labour problem. work. Early motivation theories: satisfaction, social nature of workplace) Human relations/neo-human relations (looks at issues such as trust) Trust, motivation and commitment: trust is an antecedent to organisational commitment, trust is associated with motivation, trust is a multifaceted concept: On an individual level as an attitude. On an organisational level as (cid:494)systems trust(cid:495): complex relationship between trust, motivation and commitment one manifestation of which is under-performance. It is best managed with joint decision making: radical: asymmetrical nature of workplace power relationships.
