200915 Lecture Notes - Lecture 10: Airport Security, Call Centre, Demand Curve
Week 10-
Chapter 11-Balancing productive capacity and demand
Over maximum capacity-lose business ,waste resources
Optimal capacity-
Random demand fluctuations-
Demand patterns determined by family:
e.g)families come early to restaurants
Other people go later to restaurant demand
7.1-what is meant by productive capacity-
resources or assets a firm can employ to create goods and services
Goal to use/utilise labours,staff, productively
Productive capacity-takes many forms
Physical facilities designed to contain customers and used for delivering people-processing
services or mental-stimulus-processing services. Examples include medical clinics, hotels,
passenger aircrafts and university classrooms. The primary capacity constraint is likely to be defined
in terms of such furnishings as beds, rooms or seats. In some cases,
Physical facilities designed for storing or processing goods that either belong to customers or are
being offered to them for sale. Examples include pipelines, warehouses, parking lots and railroad
freight wagons.
Physical equipment used to process people, possessions or information may embrace a huge range
of items and may be very situation-specific diagnostic equipment. Airport security detectors, toll
gates, bank ATMs and ‘seats’ in a call centre are among the
labor-
Professional services are especially dependent on highly skilled staff to create high
value-added, information-based output. Abraham Lincoln captured it well when he
remarked that ‘A lawyer’s time and expertise
Infrastructure. Many organisations are dependent on access to sufficient capacity in the
public or private infrastructure t
1.2-capacity management techniques to meet variations in demand-
1)stretch of shrink existing capacity
More people served with same capacity-classes allow more people
Capacity of service staff can be stretched-2-3 tutors for one class
Document Summary
Demand patterns determined by family: e. g)families come early to restaurants. 7. 1-what is meant by productive capacity- resources or assets a firm can employ to create goods and services. Physical facilities designed to contain customers and used for delivering people-processing services or mental-stimulus-processing services. Examples include medical clinics, hotels, passenger aircrafts and university classrooms. The primary capacity constraint is likely to be defined in terms of such furnishings as beds, rooms or seats. Physical facilities designed for storing or processing goods that either belong to customers or are being offered to them for sale. Examples include pipelines, warehouses, parking lots and railroad freight wagons. Physical equipment used to process people, possessions or information may embrace a huge range of items and may be very situation-specific diagnostic equipment. Airport security detectors, toll gates, bank atms and (cid:388)seats(cid:389) in a call centre are among the labor- Professional services are especially dependent on highly skilled staff to create high value-added, information-based output.