MGMT1135 Lecture Notes - Lecture 4: Job Satisfaction, Illusory Correlation, Emotional Labor
Week 4 - Workplace Emotions and Attitudes
Affect - Range of feelings that people experience
Emotions
Moods
Specific event
General and unclear
Very brief
Last longer than emotions
Action-oriented in nature
Cognitive in nature
Sources of Emotions and Moods -
1. Personality - How strongly people feel emotion
2. Time of Day - Happier in midpoint of daily awake period
3. Day of the Week - Toward end of the week
4. Weather - Illusory correlation (no effect)
5. Stress - May worsen mood
6. Sleep - Poor sleep quality → negative affect
7. Social Activities Increase positive moods
8. Exercise May improve mood
9. Age - Older people experience fewer negative emotions
10. Gender - Women tend to be more emotionally expressive, feeling emotions more
intensely and express emotions more frequently
Emotional Labour -
1. Definition: Employee’s of organizationally desired during work
2. Surface acting: Hiding to one’s inner feelings and foregoing emotional expressions
3. Deep acting: Trying to modify one’s true inner feeling
Emotional Dissonance -
Psychological tension experienced when displayed emotions are different from emotions
experienced.
Emotional Intelligence -
1. Appraisal and Expression of Emotion in the Self
a. Aware of both mood and thoughts.
b. Emotional appraisal - Ability to identify another’s emotions
c. Emotional expression - Re-experience these emotions oneself
2. Appraisal and Recognition of Emotion in others
a. Empathy - Ability to identify with other’s feelings and generalize.
3. Regulation of Emotion in the Self and Others
a. Repair unpleasant mood and maintain pleasant ones.
4. Use of Emotion to Facilitate Performance.
a. Emotional self-control
Document Summary
Affect - range of feelings that people experience. Emotional labour : definition: employee"s of organizationally desired during work, surface acting: hiding to one"s inner feelings and foregoing emotional expressions, deep acting: trying to modify one"s true inner feeling. Psychological tension experienced when displayed emotions are different from emotions experienced. Attitudes : definition: evaluative statements or judgments (favourable/unfavourable) concerning object/people/event, components of attitudes, cognitive - evaluation, affective - feeling, behaviour - action. Fishbein and adjen"s theory of reasoned action: attitude toward the behaviour, subjective norms are a social component in the model. Attitudes applied to work: job attitudes are very specific, job satisfaction, organizational commitment, positive and negative feelings people have about their jobs, reflecting degree of psychological identification with and involvement in. Job satisfaction - measurement: global - job satisfaction overall, facet - different elements of job, job descriptive index (jdi)
