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COMM 1P96 Lecture 3

Communication Studies
Course Code
Amanda Bishop

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September 20, 2011
Lecture 3
Interpersonal Communication
How communication and power relate to identity:
-Control the message you’re sending out
-Identity is the response we get from others from what we say and do
-We need to become more conscious of our communication to gain more personal
control over others’ perceptions of our identity
-See page 54 figure 3.1 in text
-Shouldn’t make assumptions because: we could have a cultural or personal bias
against the subject, could get the wrong idea, etc
-Work place equity
1. People work for rewards - money, sense of accomplishment, want to get out as much
as they put into their work
2. People seek empowerment - its an important feeling
3. People grow stressed when they feel they are being treated unfairly
4. People who experience stress will try to restore equity - mentally, narratively (making
up stories), seeking sabotage - slowing down work, etc
Conscious Verbal Communication
1. Clarity - be clear about what you are saying
2. Upward/ downward/ lateral communication - speak to everyone the same
3. Inclusive/ exclusive messages -
4. Confirming/ disconfirming messages
5. Supportive/ non-supportive messages
6. Enhancing personal/ professional credibility
Sources of non-verbal communication
-Workspace - don’t put up too many personal things. Diplomas are okay. Don’t put
things up that suggest you would rather be somewhere else
-Clothing/ personal appearance - dress appropriately for the job you want
-Voice - sound of your voice as well as the words you use. Disfluency: saying a word all
the time (like)
-Movement, expressions and eye contact - gestures (consider culture differences)
-Space - interpersonal space and difference: territorial space, personal space, crowding
-Touching - nonverbal communication - shouldn’t happen very much
September 22, 2011
Listening in a Multilingual World
-We spend about 80% of the time that we are awake listening to something
-Never properly trained in listening
-Sense, visual, evaluate, interpret, respond, remember
-Stages of Awareness
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