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Lecture 21

COMM 1P96 Lecture 21: Lecture 21.docx

Communication Studies
Course Code
Amanda Bishop

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Lecture 21:
Defining Organizations:
Organizations: ongoing, observable pattern of interactions among people
These interactions are:
oPlanned and systematic
oStable over time
oObservable by outsiders
Have a name or title
Have two or more members
Have a physical location
Communication in organizations:
Orgs have internal structures and links to external environment
Orgs have systems for creating and interpreting messages and meanings
Communication is shaped by the nature and goals of the org
Analysis of org communication:
Examines change in communication patterns over time
Recognizes cultural dependence of org communication patterns
Refers to both information – sharing and relationship building
Organizational Culture:
“Ways of thinking, acting and understanding work that are shared by members of
an organization and that reflect an organizations distinct identity” (reading 4,
Relation between org communication and culture is reciprocal
Use of language and stories work to reproduce org culture
oEg. Corporate and personal stories would vary at GM vs. Brock
Org culture are embedded in wider cultural context, discourse and ideology
Hofstede on cultural differences in organizations:
How cultural differences shape organizations eg. Toyota vs. Ford; Japan vs. US
Hofstede’s scale uses 5 dimensions:
o1. Individualism/collectivism
o2. Power distance (hierarchy)
o3. Uncertainty avoidance (risk tolerance)
o4. Task/social orientation
o5. Short/long term orientation
op.309-312, reading 3b group comm
Organizational rites:
Rites: dramatic planned activities that bring together aspects of org culture in a
single event
Brock O-week as a rite of integration
Brock convocation as a rite of passage
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