ITIS 1P97 Lecture Notes - Lecture 2: Enterprise Resource Planning, Business Intelligence, Social Business
28 Oct 2016
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Business processes: the manner in which work is organized, coordinated: may be assets or liabilities and focused to produce a valuable product or service. Enabling entirely new processes capable of transforming the business: change the flow of info (online sales) Transaction processing systems: perform and record daily routine transactions necessary to conduct business. Example: sales order entry, payroll, shipping: allow managers to monitor status of operations and relation with external environment. Business intelligence: data and software tools for organizing, analyzing, and providing access to data to help managers and other users make more informed decisions: mis, decision support systems dss: procedure for arriving at solution is not predefined. Problems that are unique and rapidly changing, for which. Support non-routine decision-making: (cid:498)what is the impact on production if december sales doubled? (cid:499) Often use external information and info from mis and tps: executive support systems ess: Address non-routine decisions requiring judgment, evaluation, and insight: transaction processing systems tps:
