SPMA 1P94 Lecture Notes - Lecture 6: Etiquette In Technology, Broadcast Network

• School: Brock University
• Department: Sport Management
• Course: SPMA 1P94
• Professor: Julie Stevens

Document Summary

Email is optimum tool for your message. If giving bad news, write a neutral subject line. What netiquette rules should i follow? (p. 116) Send cards - not emails - for condolences or congrats. Thank yous should be sent as a card. Before pressing send, assume your message is public. Avoid all caps, as upper case letters are used of emphasis. Find out how your recipient"s computer system works, and adapt your message to it. Block and modified-block business letters share many elements. Organizations include their return address in their letterhead. Written documentation is for the record, so the date is essential. Readers are addressed by name in the salutation. Readers appreciate subject and reference that focus attention on your purpose. Bullets, numbers, headings and indents add emphasis. A standard complimentary close comes before your signature. Enclosure tells the reader that you have included additional material, such as a duplicated document or a resume.