BUSI 4601 Lecture Notes - Lecture 5: Organizational Culture, Quality Circle
3 May 2018
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Chapter 5: organizational culture
1. Definition
a. Learned belief / tradition / guide for behavior shared among
members of a group
b. Express shared assumption
c. Social glue that hold organization together
d. Manifest through formal rule and policy
e. Need knowledge of organization history + organization system
2. type of culture
a. strong: standard guideline widely shared within organization
b. weak: stronger subgroup culture
3. how culture influence behavior
a. socialization
i. process employee are brought into organization culture
ii. through formal training
iii. through informal transmission of norm of daily behavior
b. internalization
i. adopt external cultural standards as their own
ii. consistent with culture + personal belief
4. multisystem framework
a. with alignment, system push employee to same direction
b. without alignment, employees get mixed message about
expectation
c. importance
i. employee prefer working
ii. avoid legal trouble
5. cultural system
a. formal
i. leadership
▪ executive leader: create culture
▪ leader: maintain or change culture
ii. policy and code
▪ detailed rule covering multiple of specific job
situation
▪ living document
▪ use survey to determine what area to focus
iii. orientation
▪ introduce mission and value statement
▪ communicate cultural value and guiding principles
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